Mission, Vision, & Values

Mission 

Palo Alto Hills Golf & Country Club's (PAHGCC) mission is to provide a consistently premier country club experience for our members, their families and guests with exceptional golf, dining, aquatic, spa and recreational amenities in a friendly family environment that fosters fun and camaraderie. PAHGCC is committed to Members' satisfaction and warmly welcomes new Members into our community.

Vision 

Palo Alto Hills Golf and Country Club offers a distinctive golf and country club experience with excellent service that welcomes diversity and families. 

Values

RESPECT- Pride in yourself and your actions. Treat others as you would want to be treated.  Value yourself, your work and your team.

EXCEED EXPECTATIONS- Be your best. We are here to provide members with excellent service and experience by going the extra mile to anticipate their needs in the most friendly and creative environment.

SERVICE STANDARDS- Provide quality service in a professional consistent manner.  Follow the "10-foot rule"; whenever you come within 10 feet of a member, greet the member with a cheerful hello, or simply make eye contact, smile and nod a greeting acknowledgement.

PASSION - Have passion in what you do every day.  Dedicate yourself to finding pride, creativity, enthusiasm with a can-do attitude.

EMPOWERMENT - Be responsible for your career; own the opportunities for personal and career development.

COMMUNITY - We are a community of welcoming, helpful, honest and engaging team members. We celebrate our diversity, culture, friendship and unity with common goals, commitment and a positive attitude.

TEAM - Working together we achieve our common goals.